Shipping policy

Shipping Policy

Thank you for visiting and shopping at Lune & Laurel Collective. The following terms and conditions constitute our Shipping Policy.

1. Processing Time

As a small, handcrafted studio, every order is carefully hand-poured, packaged, and inspected prior to shipment.

Standard Order Processing: Orders are processed within 5 to 8 business days (Monday–Friday, excluding weekends and major holidays).
High Volume & Restocks: During new collection launches, sales, or peak holiday seasons, processing times may extend up to 7 business days. You will receive an email update if there is a significant delay with your order.

2. Shipping Rates & Delivery Estimates

We ship exclusively within the United States using standard ground carrier services. Shipping charges for your order are calculated and displayed at checkout based on package weight and destination.

Shipping Method	Service Territory	Estimated Delivery Time	Cost
Standard Domestic Ground	United States Only	5–8 Business Days	Calculated at checkout

Delivery dates are estimates provided by the carrier and are not guaranteed.

3. Order Tracking

Once your order has shipped, you will automatically receive a confirmation email containing your tracking number. Please allow 24–48 hours for the carrier to update tracking information.

4. Shipping Restrictions & Address Accuracy

Domestic Only: We currently ship only to addresses within the United States. We do not offer international shipping.
P.O. Boxes & APO/FPO: We ship to P.O. Boxes and APO/FPO addresses via USPS.
Address Accuracy: Please double-check your shipping address before placing your order. Lune & Laurel Collective is not responsible for packages delivered to incorrectly provided addresses. If a package is returned to us due to an invalid address, the buyer is responsible for additional re-shipping costs.

5. Meltable Goods & Warm Weather Shipping

Products containing natural plant-based soy wax (such as candles and wax melts) are sensitive to extreme heat. During summer months or when shipping to warm climates, we recommend retrieving your package promptly once delivered to prevent melting. Lune & Laurel Collective is not liable for products left outdoors in heat after confirmed delivery.

6. Lost, Stolen, or Damaged Packages

Damaged Items: If your order arrives damaged (e.g., broken glass), please take photos of the damaged item and packaging, and contact us within 48 hours of delivery at luneandlaurelcollective@gmail.com with your order number.
Lost or Stolen Packages: Once a package is scanned as "Delivered" by the carrier, Lune & Laurel Collective is no longer responsible for lost or stolen packages. Please file a claim directly with the shipping carrier or ensure you have a secure drop-off location.